End-user knowledge hub
A SharePoint-based home for step-by-step IT guidance, designed to reduce repeat tickets and increase self-service adoption.
Story in development →IT Service Owner · Web Technologist · Tempe, Arizona
I make complex systems easier to use.
I lead end-user technology services, build practical digital experiences, and turn technical complexity into clear processes that help people do their best work.
Selected work
A growing collection of case studies spanning technology, service design, web delivery, photography, and visual communication.
Service management modernization
Jira Service Management rollout, JQL, and advanced automations supporting consistent operations and SOC compliance.
Story in development →Web experiences that work
Client discovery, WordPress and front-end delivery, SEO foundations, ongoing support, and hosting migrations.
Story in development →Photography & visual design
Commercial, event, portrait, and social imagery supported by thoughtful editing and graphic design.
View selected photography →Technology with a human center.
The thread through my work is translation: listening to what people need, understanding the system behind the friction, and creating an experience that feels clear, dependable, and maintainable.
Service ownership
Service desk operations, provisioning, SOPs, SLA improvement, cross-functional delivery, and customer-centered support.
Systems & platforms
Microsoft 365, SharePoint, Azure, Active Directory, Okta, VMware, Cisco, Jira Service Management, and PowerShell.
Web technology
HTML, CSS, JavaScript, WordPress, PHP, SQL, DNS, SSL, FTP, analytics, SEO, and hosting operations.
Enablement
Technical writing, end-user documentation, training, process design, and guidance that makes difficult tools approachable.
Creative services
Professional imagery and design for businesses, individuals, and important occasions—planned around where the work will be seen and what it needs to communicate.
Commercial photography
Product photography, storefront and location imagery, and branded social media content for businesses that need a consistent visual presence.
People & occasions
Professional headshots, events, weddings, and candid coverage with an attentive, story-driven approach.
Graphic design
Digital and print-ready graphics, marketing collateral, social assets, and visual systems that support a clear message.
Photo editing
Color correction, retouching, cleanup, compositing, cropping, and delivery optimized for web, social, or print.
Experience
A career spanning enterprise support, systems engineering, web development, infrastructure, and digital campaigns.
Service Owner — End User Support
CNA National Warranty · Scottsdale, Arizona
Web Designer / Developer
Phoenix Media Labs LLC · Tempe, Arizona
Senior Systems Engineer
Cognizant Technology Solutions · Phoenix, Arizona
Earlier roles
GoDaddy · Honeywell/Disys · Volt/2Wire · Grand Canyon University
Let’s make the technology feel simpler.
Available for professional conversations, collaborations, and selected web projects.
Connect with Julian